Return Policy

What is the general ‘Return Policy’ on Aadishi?

All products (except mobiles and tablets) sold on Aadishi are subject to a 7-day No-Questions-Asked Return Policy. If you are not satisfied with the product that has been delivered, you can contact our customer care, put a return-request and get refund by returning us your parcel within 7 days of the receipt of your order. Items must be in original condition with original packaging and accessories. Only the order amount will be refunded – freight/shipping fees for the return will be at your own expense.  Refund process can take up to 15 days once the parcel is fully returned. Only exchange or store-credit is applicable to mobiles and tablets.

If your purchase is done by online payment method like debit card, credit card or net banking we will transfer your amount to your account directly from payment gateway. In case of Cash on delivery payment your account details will be asked through email and will refund you within 48 working hours after we receive your bank account details.

You must return your shipment to the originating warehouse, from where your order was shipped. You can call our customer support at 9911093093,01125351933 for more information.

What is the ‘Replacement Policy’ on Aadishi?

Due to the nature of the items sold on Aadishi (Factory Seconds, Brand Clearance, Refurbished, Pre-Owned) some items in these categories may have dents or scratches. Aadishi makes every attempt to ensure that the buyer is aware of these conditions prior to the purchase. It is a condition of sale that the buyer must be aware of and that from time to time these may exist. The replacement/repair will be based on the terms of warranty promised at the time of purchase.

When does the ‘Replacement Policy’ not apply?

The ‘Replacement Policy’ does not extend to:

1. Any cosmetic blemish such as dents or scratches on products
2. Damages due to misuse of product
3. Items that are returned without original packaging, freebies or accessories
4. Any damage / defect which are not covered under the manufacturers/ seller warranty